practical solutions based in real world experience

Claire brings over 20 years of senior leadership experience spanning legal, governance, regulatory, and people functions. She has held executive roles—including General Counsel, Company Secretary, and latterly Chief People Officer—at leading organisations such as Hargreaves Lansdown, Capita, Inchcape, and Thomson Reuters.

Her diverse background covers sectors including financial services, retail and distribution, data and technology, and both public and private sector outsourcing. This breadth gives her a unique perspective across UK and international markets.

Claire has advised organisations navigating complex change, major transactions, crisis and reputation management, regulatory compliance and investigations and stakeholder engagement—at both the organisational and individual level.

Passionate about leadership in times of change, Claire is also an accredited executive coach. She works with senior leaders to sharpen their strategic thinking, improve decision-making, and increase their impact—particularly at the executive and board levels.

For over 15 years, she has supported individuals at key career inflection points, helping them transition into new leadership roles. Her work focuses on developing frameworks that enable leaders to adapt their skills, contribute effectively to strategic planning, and challenge management thinking  — enhancing their influence both as leaders and as subject-matter experts.

Claire has a strong track record of aligning leadership outcomes with organisational strategy, risk and culture.

She is a qualified solicitor (England & Wales) and a New York Attorney. She also holds a Master’s degree in International Law.

Claire is a Non-executive Director of LME Clear Limited

Mark brings 25 years of experience as a senior in-house lawyer in Financial Services (both wholesale and retail), with the last 18 of those years spent in General Counsel roles (European GC Nomura; Global GC Barclays Retail, Cards, Wealth & Corporate Banking; and, most recently, Group GC Nationwide). Mark has also performed the role of Company Secretary and has managed and worked closely with Boards throughout his GC career.

As GC, Mark has been an active member of the Executive Committee of 3 large scale FS organisations and he has a particular interest in the impact leadership has on performance. He is also highly experienced in crisis management and large-scale transactions having been GC when Nomura acquired the Asian and European arms of the collapsed Lehman Bros and when Nationwide acquired Virgin Money. He has acted as a mentor to both lawyers and non-lawyers for over 15 years. 

Mark is a both a solicitor, England and Wales (qualifying with Freshfields in 1993) and a New York Attorney. 

He is also a CEDR accredited Mediator (an interest first sparked during a year spent working in the Office of Legal Affairs of the United Nations in New York in 1999 - 2000). 

Mark is a Trustee of The Kusasa Academy, a charitable foundation school in an informal settlement in the Western Cape of South Africa where he regularly volunteers his time. Mark is also a passionate advocate for Racial Equality and sat on the BitC Race Equality Board.